REFUND POLICY & SHIPPING

Returns are accepted in Canada only within 30 days of the original purchase date.

All returns must be pre-authorized by emailing info@anthemshop.ca before sending your item back. Returns sent without prior authorization will not be accepted.

Customers can purchase a return shipping label from AnthemShop for $ 10 + tax.

All items must be returned in their original, unworn and unused condition, with all original tags and packaging. We will not accept returns or exchanges on used or worn items, or on items without their original tags or packaging, under any circumstances.

Refunds will be issued only after the returned product has been received and inspected by our staff to confirm it meets our return requirements.

Returns After 30 Days

Returns requested more than 30 days after the original purchase date may be accepted at our discretion; however, a 25% restocking fee will apply.

Sale & Markdown Items

All sale, discounted and marked-down items are FINAL SALE and are not eligible for return, exchange or refund. This includes items purchased as part of a promotional sale or at a reduced/markdown price.

Incorrect or Damaged Items

If you received an incorrect or damaged item, please contact us at info@anthemshop.ca before returning the product. For approved claims for incorrect or damaged items, we will cover the return shipping cost. Refunds will be issued once the product has been returned, received and inspected by our staff.

Return & Original Shipping Charges

Unless we sent you an incorrect or damaged item, return shipping is the customer's responsibility. Original shipping charges are non-refundable.

Lost or Damaged Shipments

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. If your package is lost in transit or arrives damaged, please contact us. We will work with the shipping carrier through their claims process. Where applicable, a refund will be issued once the carrier has confirmed the loss or damage.

U.S. Orders — Duties & Taxes

Ordering from the U.S.? We've worked with our shipping partners, so there are  NO additional duties, tariffs or taxes due at the time of delivery for orders placed on or after September 17, 2025.

Orders placed before September 17, 2025 may have been subject to additional duties, taxes or tariff charges assessed by the carrier upon delivery.

Price Adjustments

We do not offer price matching or retroactive price adjustments.

If an item you previously purchased is subsequently discounted, marked down, or included in a promotion, we will not refund or credit the price difference.